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Frequently Asked Questions

Where is your modelling dough produced?

In Canada! All of our dough is hand-crafted in small batches in our studio outside of Toronto. We have our own professional production facility dedicated to our dough-making, and our studio is smoke-free and pet-free. We take cleanliness and safety very seriously!

What are the ingredients in your dough?

Our dough is made from all natural ingredients: wheat flour, sea salt, vegetable oil, natural food extracts and premium bakery-grade food coloring.

Do you use fragrance to scent your dough?

NO. We do not use any synthetic/artificial fragrances in our dough. All of our scents are 100% food-grade extracts. 

Do you add any chemicals or additives to your play dough?

NO, we do not use any chemical or artificial preservatives. We only use 100% safe, non-toxic ingredients.

Is your dough VEGAN?

YES! Our dough does not contain any dairy, eggs or honey.

Does your dough contain NUTS?

NO, we do not use any nut products in our dough HOWEVER we are not a certified nut-free facility, and we cannot guarantee that our other base ingredients have not been cross-contaminated. 

How long does your dough last?

Our dough is best experienced fresh (within 1-2 months after purchase). Because we do not use any artificial preservatives, our scents and colors may begin to fade after sitting for a long time un-opened. However, once opened, our dough can last for months if massaged and played with consistently, and stored well-sealed after playtime. 

How should I store our dough to make it last long?

Be sure to screw the lids on tight to prevent the dough from drying out. We recommend storing your dough in the fridge AFTER it's been opened to keep it fresh. 

Do you ship Worldwide?

We currently only ship to Canada and the US at this time. 

For what ages do you recommend playing with dough?

We recommend our modelling dough for children above 3 years of age, because it is a choking hazard. There is no set limit thereafter as to what age can play with it. Many adults use it as a stress-reliever!

What if my child eats it?

It will taste as though they've swallowed a mouthful of sea water– gross! Even though our dough is made from 100% non-toxic ingredients, our dough is a TOY product and is NOT edible.

How long does it take to ship and get to me?

We typically ship orders out 2-3 business days after receiving an order. Transit times range from 5-10 business days, depending on where you're located in North America. 

What is your return policy?

We offer a full money-back guarantee on all our products. Simply return your product back to us along with a copy of the invoice and we’ll issue your refund within a week of receiving it. You will be informed when your refund has been processed. For credit cards, please allows 1-2 weeks to show up on your bill. Please note that customers are responsible for covering all shipping costs required to process their return.

Fresh & Handcrafted

Feel Free to Contact Us

We're always happy to answer any other questions you may have! 
hello@doughparlour.com

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