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RETURN POLICY

We offer a satisfaction-guaranteed shopping experience. We work extra hard to ensure fresh, superb products. We pride ourselves with responsive customer service. If for any reason you are not satisfied with your purchase of a product, you can return it for up to 14 days from the date of purchase. Please contact customer service: customercare@doughparlour.com.

Please note that although we strive to ship orders out in a swift and timely manner, we do not offer refunds for courier delays. The shipping window times outlined next to our shipping rates is an indication of the average transit time it takes to receive your package, however we cannot provide a guarantee due to COVID-19 and courier irregularities.

Shipping costs are not refundable. Any product returned must be in its original packaging, and mailed with the receipt/invoice. Customers are responsible for return shipping fees.

SHIPPING

The shipping window times outlined next to our shipping rates is an indication of the average transit time it takes to receive your package, however we cannot provide any guarantee, due to COVID-19 and courier irregularities. 

Free shipping is calculated based on your total after discounts and before taxes. If you have less than $75 in your cart after a discount code is applied - this is why free shipping is not being applied.

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