Effective date: September 29, 2026
These Terms of Subscription apply to subscriptions offered by Dough Parlour Inc. (“Dough Parlour,” “we,” or “us”). See also our Terms of Service, Shipping Policy, and Refund Policy.
1. Subscription term
When you select “Subscribe” for an eligible product and complete your purchase, you authorize an immediate charge for your first order and automatic charges for subsequent orders until you cancel. There is no minimum term, fixed number of orders, prepaid commitment, or cancellation fee.
Subscriptions may be offered for Limited Edition Playboxes™, Parlour Packs of 6™, Limited Edition cutters, and Limited Edition playmats. Available products and the contents of the current collection appear on the applicable product page. A one-time purchase does not create a subscription.
If you purchase a subscription for another household, you remain the subscriber. You control the account, receive billing notices, and authorize recurring charges.
2. Billing schedule
Your first order is charged when you subscribe. After that, the subscription follows a fixed billing schedule: January 1, March 1, May 1, July 1, September 1, and November 1 of each year. Each scheduled order is charged automatically on the applicable date unless it has been skipped, the subscription is paused or canceled, or we have notified you of a change to the billing date. Billing dates and cutoffs are measured in Eastern Time. Your next scheduled billing date is displayed when you subscribe and in your subscription account.
Your enrollment date does not shift the fixed billing schedule. If you subscribe shortly before a new release, you may be charged immediately for the current collection and again on the next scheduled billing date for the new collection. For example, an August 30 enrollment may be followed by a September 1 charge.
We may adjust a billing or fulfillment date for production schedules, weekends, holidays, or operational reasons. We will notify you of a changed billing date before charging you. A payment recovered after an unsuccessful attempt may be processed later than the scheduled date.
3. Prices, taxes, and shipping
The subscription price and selected recurring add-ons are displayed before purchase. Orders delivered in Canada are charged in CAD; orders delivered in the United States are charged in USD. Taxes and shipping are additional and may be recalculated for each order based on the delivery address and rates then in effect. Free shipping applies only when an order qualifies under an advertised offer or our Shipping Policy.
The base subscription price does not change with each theme. Adding or removing products, changing an address, or changes in taxes or shipping may change an order total. Changes we make to the base subscription price or recurring add-on price are subject to Section 10.
4. Subscription benefits
Under the current offer, eligible subscribed Playboxes and Parlour Packs receive 15% off their regular product price. The discount also applies to an accessory offered and selected as a recurring subscription add-on to an eligible Playbox or Parlour Pack. It does not apply to a one-time add-on unless a separate offer says otherwise.
The subscription discount cannot be combined with promotional codes or rewards redemptions. Gift cards may be used for the initial purchase where checkout accepts them; they cannot currently be applied to recurring subscription charges. Other credits may be used only where the applicable checkout permits them.
Each renewal under the current subscription offer includes a digital workbook. An advertised welcome gift is limited to one per customer and household and one per order, while the applicable offer is available. Gifts offered with future enrollments may change or be discontinued. Milestone gifts are subject to the eligibility stated in their offer; skipped and unpaid orders do not count toward an order milestone.
5. Collection contents and availability
Collections change with each release. Future collections may differ in scents, colours, dough quantity and tub size, numbers of tubs, cutters, charms and other accessories, playmats, packaging, and gifts. The product description for each release identifies what is included. Optional add-ons are sold separately.
If an item in a charged order becomes unavailable, we will contact you about fulfillment and any available substitute or remedy. If a future collection cannot be offered, we may postpone or discontinue it or offer an alternative collection. We will provide the alternative collection's details before charging for it.
6. Add-ons
Eligible accessories may be offered as one-time add-ons, recurring add-ons, or both. Available options and prices are shown when you select the item. A one-time add-on is charged for the selected order only. A recurring add-on is charged with each applicable subscription order until you remove it or cancel. You may remove a recurring add-on without canceling the primary subscription.
You may add eligible items to an upcoming order through your account before the billing date. Changes for an order scheduled on the 1st must be completed before that date in Eastern Time. Add-ons included in the same order are generally shipped together. If an add-on becomes unavailable, we may contact you about a refund, substitute, or delay.
7. Fulfillment and delivery
Orders are charged according to the billing schedule but may ship or arrive at different times. We generally aim to ship a renewal within approximately two weeks of a successful charge. Production, availability, and other operational factors may extend processing time. Delivery estimates are not guaranteed. Our Shipping Policy contains additional information.
8. Skipping, pausing, and cancellation
You may skip, pause, or cancel through your subscription account. Available skip and pause durations and any automatic resumption date are shown in the portal. A skipped order is not charged. A pause ends on the displayed date unless you extend it where available or cancel.
To prevent an order scheduled for the 1st, complete your portal request before the 1st in Eastern Time. Online cancellation stops future renewals immediately, and a confirmation email is sent. Cancellation does not automatically cancel or refund an order already charged, including the first order placed when you subscribed.
You may also request cancellation by emailing customercare@doughparlour.com or hello@doughparlour.com. You do not need to log in to make an email request. Please email at least three business days before the next charge to allow manual processing. Requests received closer to the charge will be handled as promptly as possible, subject to applicable cancellation rights.
If an order has been charged but has not shipped, contact Customer Care promptly to ask whether it can be stopped or refunded. Once shipped, returns are handled under our Refund Policy and Section 9.
9. Returns and happiness guarantee
The 14-day happiness guarantee applies to subscription orders. Contact Customer Care within 14 days after receiving the product to request a return. Opened or used dough is eligible. The physical product must be returned. We will provide return instructions and pay the return shipping for an eligible guarantee return. Refunds are processed under our Refund Policy.
10. Changes to subscriptions
For future orders, we may change subscription prices, included products or quantities, recurring add-on prices, discounts, shipping charges or benefits, gifts, digital workbook benefits, billing dates, or delivery frequency. Material changes are subject to applicable law. We will email notice describing the change, effective date, and cancellation method. We will provide at least 30 days' advance notice where applicable, or the notice and options required by law. Where permitted, a subscription that is not canceled before the effective date continues on the notified terms.
Changes do not affect an order already charged. We may cancel a subscription or discontinue a subscription product at any time for any reason, including product discontinuation, payment failure, or inability to deliver to the provided address. We will notify you by email and stop future subscription charges. Ending a subscription does not cancel an order already charged; any such order will be fulfilled or addressed in accordance with applicable law.
11. Payment authorization and failed payments
You authorize recurring charges to the payment method associated with your subscription. Where permitted, we may use updated payment details supplied by your payment network or provider. If a payment fails, we may retry it, contact you to update your details, delay or cancel the unpaid order, or cancel the subscription after repeated failures. Inventory is not guaranteed to remain available while payment is outstanding. A successful retry may result in a charge after the scheduled billing date.
12. Governing law and contact
These Terms are governed by the laws of Ontario, Canada, except where applicable law requires otherwise.
Dough Parlour Inc.
461 North Service Rd W, Unit B11
Oakville, ON L6M 2V5
Canada
customercare@doughparlour.com
hello@doughparlour.com